Last Updated: October 16, 2025
Thank you for choosing Eldr Supplements. This Shipping Policy outlines our shipping practices, delivery timeframes, and related information for orders placed through eldrsupplements.ca.
Quick Overview:
We ship to all provinces and territories across Canada from our location in Powell River, British Columbia. Standard delivery takes 3-5 business days from the date of shipment.
We only ship within Canada. At this time, we do not offer international shipping to the United States or other countries. We apologize for any inconvenience and hope to expand our shipping coverage in the future.
Shipping costs are calculated based on:
Exact shipping costs will be calculated and displayed at checkout based on your delivery address and order details.
We periodically offer free shipping promotions on qualifying orders. Promotion details, including minimum order values, will be clearly displayed on our Website and at checkout when applicable. Standard 3-5 business day delivery applies to all free shipping orders.
Orders are typically processed within 1-2 business days (Monday through Friday, excluding statutory holidays). Order processing time is separate from shipping time.
During peak periods (e.g., holidays, promotions), processing times may be extended. We will notify you of any significant delays.
Orders placed before 2:00 PM Pacific Time on business days are typically processed the same day. Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.
Processing includes:
Estimated Delivery: 3-5 Business Days
Delivery timeframes are estimates and begin once your order has been shipped (after processing). These timeframes apply to all provinces and territories across Canada.
What affects delivery time:
These are estimates provided by our shipping carriers and are not guaranteed. Actual delivery times may vary due to factors beyond our control.
Once your order ships, you will receive a shipping confirmation email containing:
You can track your order using the tracking number provided in your shipping confirmation email. Tracking information is typically updated within 24 hours of shipment.
To track your order:
If your tracking information shows no updates for more than 3 business days, or if you have concerns about your shipment, please contact us at info@therealeldr.ca with your order number.
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
The shipping address should include:
If you need to change your shipping address, please contact us immediately at info@therealeldr.ca. We will do our best to accommodate the change if your order has not yet shipped.
Once an order has shipped, we cannot change the delivery address. You may be able to contact the carrier directly to redirect the package, though additional fees may apply.
We can ship to P.O. boxes and rural route addresses across Canada. Please note that delivery to remote or rural locations may take an additional 1-2 business days beyond our standard 3-5 day timeframe.
If the carrier is unable to deliver your order (e.g., no one available to receive the package), they will typically:
Please follow the instructions on the delivery notice to arrange redelivery or pickup. Unclaimed packages may be returned to us, and you may be responsible for return shipping costs and a restocking fee.
Once a package is marked as "delivered" by the carrier, responsibility transfers to the recipient. We are not responsible for packages that are stolen after delivery or lost due to incorrect address information provided by the customer.
If your package is marked as delivered but you have not received it:
If you still cannot locate your package after 48 hours, please contact us at info@therealeldr.ca with your order number. We will work with the carrier to investigate.
If your package arrives damaged:
We will work with you to resolve the issue, which may include filing a claim with the carrier and sending a replacement.
Some products may have shipping restrictions based on:
We will inform you at checkout if any products in your order cannot be shipped to your location.
There are no minimum or maximum order value limits for shipping, though free shipping promotions may require minimum purchase amounts.
Since we only ship within Canada, there are no customs duties, international taxes, or brokerage fees. All applicable Canadian taxes (GST/HST/PST) will be calculated and displayed at checkout.
We do not process or ship orders on Canadian statutory holidays. Orders placed on holidays will be processed on the next business day.
During peak shopping periods (e.g., Black Friday, Cyber Monday, Christmas season), both processing and shipping times may be extended by 2-3 additional days due to high order volumes. We recommend placing orders early to ensure timely delivery during these periods.
In some cases, your order may be split into multiple shipments if:
You will receive separate tracking numbers for each shipment. You will not be charged additional shipping fees for split shipments.
If a package is returned to us as undeliverable due to:
We will contact you to arrange reshipment. You may be responsible for additional shipping charges. If you choose not to have the order reshipped, we will issue a refund minus the original shipping cost and a restocking fee (if applicable).
All shipments include basic carrier coverage for lost or damaged packages. For high-value orders, you may request additional shipping insurance. Insurance costs will be calculated based on your order value. Contact us at info@therealeldr.ca before placing your order to add insurance.
If you choose to decline additional insurance, you acknowledge that we are not responsible for lost or damaged packages beyond the carrier's basic coverage limits.
While we strive to maintain normal shipping operations, circumstances beyond our control (such as pandemics, natural disasters, or carrier service disruptions) may affect processing and delivery times. We will communicate any significant delays through our Website and via email.
If you have questions about shipping or need assistance with your order, please contact us:
Eldr Supplements
4493 C Marine Ave
Powell River, BC V8A 2K3
Canada
Email: info@eldrsupplements.ca
Website: https://eldrsupplements.ca/
Please include your order number in all shipping inquiries for faster assistance.
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a new "Last Updated" date. Continued use of our Website after changes constitutes acceptance of the updated policy.
Thank you for shopping with Eldr Supplements. We appreciate your business and are committed to delivering your wellness products safely and efficiently!
Curated library
Explore the best health and wellness books for nutrition, fitness, mindset, and self-improvement
Health
Rethink cholesterol, heart disease, and what actually matters for long-term health.
Challenges outdated views on cholesterol and highlights what really drives heart disease, including inflammation and metabolic health. A strong reset if you want a deeper understanding of heart health beyond standard advice.
Health
Learn how nutrition and lifestyle may help reverse cavities and support long-term dental health.
Explores a non-traditional approach to dental health focused on nutrition, remineralization, and avoiding invasive treatments. Challenges conventional views and offers a deeper look at what may actually drive tooth decay.
Health
Understand how diet shapes long-term health, immunity, and physical development.
A classic study comparing traditional diets to modern eating habits, showing how processed foods impact dental health, immunity, and overall development. Offers a foundational perspective on nutrition that still challenges modern assumptions.
Health
Learn how nutrition, pregnancy, and early childhood habits shape lifelong health.
A holistic guide to raising healthy children through traditional nutrition, covering pregnancy, breastfeeding, development, and natural approaches to common childhood issues. Challenges modern parenting norms and emphasizes nutrient-dense diets.
@eldrsupplement
